FREQUENTLY ASKED QUESTIONS

  • You can sign up as a volunteer in the form we have in the 'Organization' section of our website. We will contact you as the tournament approaches.

    Deadline to become a ball-kid is now closed.

  • Mobile phones and cameras for personal use are allowed. For the use of professional cameras, please contact the press department.

    The entry and use of computers on the site is strictly forbidden. Please note that we do not have a locker service, so we advise you not to bring them with you.

  • It is strictly forbidden to record the matches without prior authorization from the organizers.

  • All children under 6 years old will have free access to the venue, as long as they do not occupy a seat, they will have access to the center court.

    Children over 6 years old must pay the ticket price as per indicated on the website.

    For more information, please contact our ticketing team:

    ticket@mallorca-championships.com

  • The sun is intense throughout the day so we recommend the use of sunscreen and a hat.

  • The umpire and the players' benches are located on the side of Stand 1.

  • You are not allowed to bring food or drink into the venue. There are various catering options available on the site.

  • No, animals cannot enter the venue.

  • We will confirm the players who will participate in the Mallorca Championships presented by Waterdrop on our social media channels and website.

    However, the final lists will not be available until a few days before the tournament.

  • The night before we will know who will play the following day as it is a knockout round tournament.

  • There are two car parks:

    VIP parking is located in front of the venue and it is available for those who have purchased a VIP ticket. Those who do not have this ticket category will not have access to this car park.

    The general car park is located at the Avenida de Santa Ponsa. There will be a shuttle service to the venue all day long.

  • You can go in and out as often as you like.

  • The official sales channels are:

    Our website

    Tickets.com

    The organization does not take any responsibility for tickets purchased on unofficial websites.

  • All tickets have an additional 2€ administration fee.

    During the tournament, all tickets purchased on site at the box office will have an additional cost of 1€.

  • Tickets cannot be reprinted, exchanged or returned.

  • No. Betting and bidding is strictly forbidden and it is a reason for expulsion from the venue.

  • No, the tickets are valid for the whole day, regardless the time you access the venue and the matches.

  • Yes, the general admission ticket allows you to access Center court and Grandstand court.

    There is no allocated seating on the Grandstand court and capacity is limited. Access will be guaranteed on a first-come, first-served basis.

  • The tournament ticket gives you access to watch all the matches taking place on that day of competition.

  • Print at home: this option allows you to download your tickets in .pdf format and print them once you have made your online purchase.

    Mobile ticket: this option allows you to download your tickets on your mobile phone. To download your tickets, click on the link in the confirmation email. Once downloaded, they will be automatically added to the corresponding app:

    Android = Passwallet Windows

    iPhone = Wallet

    A photo on your mobile phone or whastapp will not work, as the access scanners do not properly recognize it.